Refund & rescheduling

At Portland Resort Hotel, all room reservations and facility bookings are STRICTLY NON-REFUNDABLE once confirmed and paid for. Monetary refunds are NOT issued under any circumstances after booking confirmation. RESCHEDULING EXCEPTION: If a guest is unable to fulfill their stay on the original booking date, they may contact our Front Office or Reservations Desk prior to check-in to RESCHEDULE their reservation for another available date. - Contact to Reschedule: Call +234 812 990 8752 or email reservations@portlandresorthotel.com. - Validity: Rescheduled bookings retain 100% of the original payment value and may be moved to any future date within 6 months, subject to room availability.

To maintain maximum room cleanliness, hygiene, and luxury standards across our 135+ suites: - Official Check-Out Time: 12:00 PM (12:00 WAT noon). - 1-Hour Deep Cleaning Window: 12:00 PM to 1:00 PM. This 60-minute window is exclusively dedicated to housekeeping, linen replacement, and somatic suite sanitization. - Official Check-In Time: 1:00 PM (13:00 WAT).

Guest rooms must be vacated by 12:00 PM to allow for the 1-hour cleaning window before incoming guests arrive at 1:00 PM. As configured under our Hotel Management System (/policies): - 12:00 PM – 12:30 PM: 30-Minute Grace Period (Complimentary buffer). - 12:30 PM – 2:00 PM: Hourly Late Fee (₦5,000 / hour late buffer rate). - 2:00 PM – 5:00 PM: Half-Day Charge (50% of full room tariff). - Past 5:00 PM (17:00 WAT): Full 1-Night Room Charge (Auto-Renewed for an extra night).

Portland Resort Hotel accepts payments via the following secure channels: 1. Online Card Payment: 100% secure instant debit/credit card payment (Mastercard, Visa, Verve) powered by Paystack. 2. Direct Bank Transfer: Instant bank transfer to Portland Resort Hotel corporate accounts with receipt verification. 3. POS Terminal Payment: In-person card payment at the Front Desk POS terminal during check-in.

5.1 Dining & Lounge Vouchers: Food, beverage, and rooftop lounge table pre-payments are non-refundable once booked. 5.2 Digital Menu Access: Guests can view our pan-Asian, gourmet local, and cocktail menus live at menu.portlandresorthotel.com or scan QR codes located in guest suites and rooftop tables.

To request a date change for your room reservation, please contact our 24/7 Front Office Desk: Portland Resort Hotel Reservations Phone / WhatsApp: +234 812 990 8752 Email: reservations@portlandresorthotel.com Address: Cedarwood Estate, off SARS Road, Port Harcourt, Rivers State, Nigeria