Privacy Policy

At Portland Resort Hotel ("we", "us", or "our"), we respect the privacy of our guests, website visitors, and corporate clients. We collect personal information to provide seamless hospitality services, process room bookings, manage dining reservations, and maintain safety across our resort inside Cedarwood Estate, Port Harcourt. We collect information through the following interactions: - Booking & Guest Registration: Full name, email address, phone number, physical address, national identity or passport numbers, arrival/departure dates, room preferences, and special requests. - Payment Data: Payment details (processed securely via Paystack API or encrypted POS gateway). We do not store raw credit card numbers or PINs on our servers. - Digital Platform Usage: IP address, browser type, device information, referring URLs, and cookies when you browse portlandresorthotel.com or use our guest portal. - On-Premises Security Logging: CCTV footage in public corridors, lobby, pool deck, and rooftop lounge, as well as vehicle registration logs at the Cedarwood Estate entrance gate.

Your personal data is processed strictly for legitimate hospitality and business operations: 1. Reservation & Service Fulfillment: Confirming room bookings, generating digital guest passes, delivering room service, and managing spa or hall reservations. 2. Security & Emergency Response: Ensuring guest safety, verifying identity at the Cedarwood Estate gate, preventing unauthorized access, and responding to medical or emergency situations. 3. Communications & Customer Support: Sending booking confirmations, invoice receipts, pre-arrival instructions, and responding to guest inquiries or live chat widgets. 4. VIP Loyalty Privileges (Optional): If subscribed, sending exclusive resort packages, rooftop lounge event invitations, and birthday offers. 5. Legal & Regulatory Compliance: Complying with Nigerian hospitality tax laws, police guest registry regulations, and financial reporting standards.

3.1 CCTV Monitoring: For the safety and security of all guests and resort staff, closed-circuit television (CCTV) cameras operate 24/7 throughout public areas, lobbies, parking lots, and exterior perimeters. CCTV cameras are strictly prohibited inside private guest rooms or restrooms. 3.2 Estate Gate Verification: Vehicle plate numbers and driver names entering Cedarwood Estate for Portland Resort Hotel are temporarily logged by estate security personnel for perimeter safety. 3.3 Data Protection Standard: All security recordings and digital records are stored on secure servers with restricted access limited to authorized security directors.

We never sell, rent, or trade your personal information to third-party marketers. We share information only with trusted service providers bound by strict confidentiality: - Payment Processors: Paystack (Nigeria) for processing online reservations and card transactions. - Cloud Infrastructure: Supabase and secure cloud database servers hosting our guest management system. - Legal & Law Enforcement: When required by valid subpoena, court order, or statutory police registry requirements under Nigerian law.

Our website uses functional and analytical cookies to enhance your browsing experience: - Essential Cookies: Necessary for online room booking sessions, cart persistence, and secure logins. - Performance & Analytics Cookies: Help us understand website traffic, popular room types, and page load speeds to improve user experience. You can manage or disable cookies through your web browser settings; however, disabling essential cookies may impact online room reservation functionality.

6.1 Retention Period: Guest transaction records and room folios are retained for a minimum of 6 years to satisfy statutory tax and financial reporting requirements under Nigerian law. Marketing preferences are retained until you unsubscribe. 6.2 Your Rights: You have the right to: - Access the personal information we hold about you. - Request correction of inaccurate or incomplete personal records. - Request deletion of your marketing data or account profile. - Opt-out of VIP club promotional communications at any time by clicking "Unsubscribe" in our emails or contacting our data privacy office.

If you have questions regarding this Privacy Policy or wish to exercise your data privacy rights, please contact our Data Protection Officer: Portland Resort Hotel Ltd Attn: Data Privacy Desk Cedarwood Estate, off SARS Road, Port Harcourt, Rivers State, Nigeria Email: privacy@portlandresorthotel.com Phone / WhatsApp: +234 812 990 8752